Top 3 Most Common Complaints About Mortgage Lending Processes

Mortgage Software | Paperless Document Management

When it comes to providing home loans, it’s important to ensure that you’re doing everything possible to ensure your clients feel comfortable making a decision that they can understand. We took the time to find out exactly what potential homebuyers loathe about the loan process to help you avoid creating negative experiences for them and possibly scaring them away altogether.

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One of the main complaints is how long the process of applying and qualifying for a home loan can take. Homes are flying off the market, so it’s vital for those interested in them to act quickly. If they’re stuck waiting for a loan approval while other offers are pouring in, they’re likely to miss out and seek assistance elsewhere.

We’ve also found that many customers are unsatisfied with their ability to communicate with lenders. Purchasing a home is one of the biggest decisions most people can make and they want to feel assured that they’re going about it in the best possible way and making a smart financial decision. It’s key that your clients are able to ask questions that are answered promptly and in a way that is easy to understand while still providing all the necessary information.

Last but certainly not least on the list of complaints is that clients are sick of needing to provide the same documents over and over. Let’s face it, papers get lost and they get misplaced, especially if you’re working with a large group of clients at once. People get frustrated and feel as though their important decision and life savings aren’t being taken seriously. It can also lead to them feeling as though your company isn’t capable of keeping track of important documents.

Here at ATLOS, our paperless loan software can streamline the entire process, making it much simpler for your company as well as your clients. Eliminate mistakes, do away with huge stacks of papers, and never lose track of any of your vital documents again. Get in touch with us today to get set up and increase your efficiency while lowering your costs and risks.